Clik here to view.
The Dog Owner’s Guide to Contact Center Management
A year into my first job at a contact center I got two surprises in the same week. I was offered a front line management role and a rescued husky puppy named Sierra. Accepting the management position...
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Healthcare Analytics – Creating a Positive Prognosis
Co-authored by Aspect and Healthcare Intelligence Analytics and benchmarking are the foundations of a well-run contact center. Non-healthcare industries have known this for years. Healthcare contact...
View ArticleClik here to view.
The Dog Owner’s Guide to Contact Center Management
A year into my first job at a contact center I got two surprises in the same week. I was offered a front line management role and a rescued husky puppy named Sierra. Accepting the management position...
View ArticleClik here to view.
Healthcare Analytics – Creating a Positive Prognosis
Co-authored by Aspect and Healthcare Intelligence Analytics and benchmarking are the foundations of a well-run contact center. Non-healthcare industries have known this for years. Healthcare contact...
View ArticleClik here to view.
The Dog Owner’s Guide to Contact Center Management
A year into my first job at a contact center I got two surprises in the same week. I was offered a front line management role and a rescued husky puppy named Sierra. Accepting the management position...
View ArticleHealthcare Analytics – Creating a Positive Prognosis
Co-authored by Aspect and Healthcare Intelligence Analytics and benchmarking are the foundations of a well-run contact center. Non-healthcare industries have known this for years. Healthcare contact...
View ArticleClik here to view.
Older QA and Recording Solutions May Put Businesses at Risk
Most consumers replace their smart phones every 1-3 years. Many would never dream of using a phone that’s more than five years old, much less ten. And yet, it’s not uncommon for contact centers to be...
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